Shipping policy

Shipping Policy

Thank you for shopping with Fantasy Custom Designs. Please review our shipping and processing information carefully before completing your purchase.

Domestic Shipping Only

At this time, we ship orders within the United States only. We do not currently offer international shipping.

3D-Printed Items

Many of our 3D-printed products are made after an order is placed and may not be kept in ready-to-ship inventory.

The processing and production time for 3D-printed items is approximately 7–14 business days. By purchasing a 3D-printed item, you acknowledge and agree that your product may need to be printed, cleaned, assembled, inspected, and prepared for shipment after your order is submitted.

Business days are Monday through Friday and do not include weekends or federal holidays.

This 7–14-business-day timeframe refers to production and processing only. It does not include the additional time required for the shipping carrier to deliver your package.

Ready-to-Ship Items

Items that are already made and available may ship sooner than made-to-order products. Processing times may vary depending on order volume, product availability, holidays, equipment maintenance, and other circumstances outside our control.

Orders containing both ready-to-ship and made-to-order items may be shipped together once the entire order is complete. Separate shipments are not guaranteed.

Estimated Delivery Time

Once your order has been completed and transferred to the shipping carrier, delivery time will depend on the shipping service selected, the destination, weather conditions, carrier delays, and other circumstances outside the control of Fantasy Custom Designs.

Estimated carrier delivery dates are not guaranteed arrival dates.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, tracking information will be sent to the email address or telephone number associated with your order. Please allow time for the shipping carrier to scan and update the tracking information.

Receiving a tracking number does not always mean the carrier has immediately scanned or transported the package.

Shipping Delays

We make every reasonable effort to complete and ship orders within the stated processing timeframe. However, unexpected delays may occur due to high order volume, equipment issues, material availability, severe weather, holidays, carrier interruptions, or other circumstances outside our control.

If we determine that we cannot ship your order within the promised timeframe, we will contact you using the information provided at checkout. You may be given the option to agree to a revised shipping date or cancel the affected unshipped item for a refund.

We are not responsible for delays that occur after a package has been transferred to the shipping carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

If you notice an address error, contact us immediately at fantasycustomdesigns@gmail.com. We cannot guarantee that an address can be changed after an order has entered production or shipping preparation.

Fantasy Custom Designs is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate shipping address.

If an order is returned to us because of an incorrect address, an undeliverable address, or failure to claim the package, the customer may be responsible for paying additional shipping charges before the order is resent.

Packages Marked as Delivered

Once tracking shows that a package has been delivered, Fantasy Custom Designs is not responsible for packages that are lost, stolen, misplaced, or taken after delivery.

If your tracking information says delivered but you cannot locate the package, please:

  1. Check around your home, mailbox, porch, garage, or other delivery areas.

  2. Ask household members or neighbors whether they accepted the package.

  3. Allow up to 48 hours, as some carriers may update tracking before final delivery.

  4. Contact the shipping carrier or your local post office for additional assistance.

We will provide available shipment information when possible, but replacements and refunds are not guaranteed for packages marked as delivered.

Lost Packages

If tracking has not updated for an extended period or you believe your package has been lost in transit, contact us at fantasycustomdesigns@gmail.com.

We may need to open an investigation or claim with the shipping carrier before determining the appropriate resolution. Carrier investigations can take additional time to complete.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at fantasycustomdesigns@gmail.com.

Include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging

  • A photograph of the shipping label, when applicable

Please keep the product, shipping box, packaging, and all packing materials until the claim has been reviewed.

Damage claims submitted without photographs or after the 48-hour reporting period may not qualify for assistance.

Shipping Charges

Shipping charges are calculated and displayed during checkout.

Original shipping charges are nonrefundable unless an order is canceled before shipment because we are unable to fulfill it or we determine that a refund is appropriate due to an error made by Fantasy Custom Designs.

Additional shipping charges may apply if a package must be resent because the customer provided incorrect shipping information or failed to claim the original package.

Order Cancellations

Because many products are made to order, cancellations or changes are not guaranteed after production has begun.

Please contact us immediately if you need assistance with an order. Review our Return and Refund Policy for complete information regarding final-sale items, cancellations, damaged products, and refund eligibility.

Contact Us

For questions about processing, shipping, or an existing order, please contact:

Fantasy Custom Designs
Email: fantasycustomdesigns@gmail.com