Return and Refund Policy

All Sales Are Final

Due to the handmade, customized, and made-to-order nature of our products, all sales are final.

We do not accept returns, exchanges, or refund requests for reasons including, but not limited to:

• Changing your mind after placing an order

• Ordering the incorrect size, color, style, design, or quantity

• Providing incorrect personalization or order information

• Normal variations in handmade products

• Delays caused by the shipping carrier

• Sale, clearance, discounted, or promotional items

• Gift cards

Please carefully review all product descriptions, measurements, colors, personalization details, shipping information, and order details before completing your purchase.

Order Cancellations and Changes

Orders cannot be canceled, changed, or refunded once production or order processing has begun.

If you notice an error immediately after placing your order, please contact us as soon as possible at fantasycustomdesigns@gmail.com. We cannot guarantee that changes can be made after an order has been submitted.

Handmade and Custom Products

Many of our products are handmade or customized. Small differences in color, placement, pattern, glitter, rhinestones, materials, or overall appearance may occur.

Colors may also appear slightly different depending on lighting, photography, and your device or screen settings. These natural variations are not considered defects and do not qualify for a refund, return, or replacement.

Damaged, Defective, or Incorrect Items

Although we do not accept returns, we want to make sure you receive the correct item in good condition.

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at fantasycustomdesigns@gmail.com.

Your email must include:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping box and packaging

• A photograph of the shipping label, when applicable

Claims submitted without the requested photographs or after the 48-hour reporting period may not be eligible for assistance.

After reviewing the information, we will determine the appropriate resolution. Depending on the circumstances, the resolution may include a replacement, repair, store credit, or refund. Refunds and replacements are not guaranteed and will be provided only when the item is confirmed to be damaged, defective, or incorrect.

Please do not mail an item back without receiving written instructions from us. Unauthorized returns will not be accepted or refunded.

Shipping Damage

Please keep the item, original packaging, shipping box, and all packing materials until your claim has been reviewed. These materials may be required to submit a claim with the shipping carrier.

Damage caused after delivery, improper use, accidental damage, dropping, mishandling, incorrect cleaning, normal wear and tear, or failure to follow care instructions is not eligible for a replacement or refund.

Lost, Stolen, or Misdelivered Packages

Fantasy Custom Designs is not responsible for packages that are marked as delivered by the shipping carrier but are lost, stolen, misplaced, or delivered to an incorrect address provided by the customer.

Customers are responsible for entering and confirming the correct shipping address before completing their purchase.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier and your local post office first. We will provide reasonable assistance with locating the shipment when possible, but a replacement or refund is not guaranteed.

Exchanges

We do not accept exchanges. Please carefully review your selection and order information before completing your purchase.

Refunds

Refunds are not offered unless we determine that an order qualifies because the item was damaged, defective, incorrect, unavailable, or could not be fulfilled.

When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are nonrefundable unless the refund is being issued because of an error made by Fantasy Custom Designs.

European Union and Other Statutory Consumer Rights

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived.

Customers located in the European Union may have a statutory right to cancel certain online purchases within 14 days. However, this right may not apply to products that are personalized, customized, made to the customer’s specifications, or otherwise excluded under applicable law.

Contact Us

For questions regarding an order or this policy, please contact:

Fantasy Custom Designs
Email: fantasycustomdesigns@gmail.com